PKO App Privacy Policy — Your Data Is Completely Safe With Us

1Introduction

PKO App (referred to herein as "we", "our", or "PKO App") places the highest importance on the privacy of your personal information. This Privacy Policy describes how PKO App collects, uses, and safeguards your data.

This policy applies to PKO App's website, mobile application, and all related services. We respect the privacy rights of users in Bangladesh and are committed to protecting their data.

By using PKO App, you consent to your data being processed in the manner described in this Privacy Policy. If you disagree with any part of this policy, please refrain from using PKO App.

3Purpose of data collection

PKO App collects your data for the specific purposes listed below. Your information is never used for anything beyond these stated purposes.

• Account Management: Identity information is required for registration, login, and account verification.
• Service Improvement: We analyze your usage patterns to improve the quality of our games and services.
• Transaction processing: Financial information is verified for deposits and withdrawals.
• Fraud Prevention: Logs and device data are used to detect unauthorized access and fraudulent activity.
• Legal Obligations: Certain data must be retained to comply with Anti-Money Laundering (AML) regulations.
• Customer Support: Your contact information is used to resolve any complaints or queries you may have.
• Promotional communications: With your consent, we may send you information about new offers and bonuses. You can withdraw this consent at any time.
• Responsible Gaming: Gaming behavior is monitored to identify potential signs of problem gambling.

4Data storage and security

PKO App follows the highest industry standards for data protection. Our security infrastructure is regularly audited by independent third-party security experts.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Server Security: Our servers are protected by firewalls, intrusion detection systems, and 24/7 monitoring.
• Data Backup: Data is backed up regularly and stored across multiple secure locations.
• Access Control: Only authorized personnel can access data on a need-to-know basis, and every access is logged.
• Password Hashing: Passwords are never stored in plain text — advanced hashing algorithms are used.

5Cookie Policy

PKO App uses cookies on its website and app. Cookies are small text files stored on your device that help improve the quality of our service.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may cause certain parts of the service to not function properly.

6Sharing data with third parties

PKO App never sells or rents your personal information. However, certain data may be shared in the following limited circumstances.

• Payment Processors: Approved payment gateways including bKash, Nagad, and Rocket receive only the information necessary to complete transactions.
• Identity Verification Agencies: As part of the KYC process, identity document details may be shared with a third-party verification provider.
• Legal Authorities: Information is disclosed to the relevant authorities when required by court order or legal obligation.
• Anti-Fraud Service: Limited data may be shared with our fraud detection technology provider.
• Business Transfer: In the event of a company merger or acquisition, members will be notified in advance.

7Your Rights

PKO App respects your data rights. Your rights and how to exercise them are described below.

8Children's privacy

PKO App is strictly for adults aged 18 and over. We do not knowingly collect any information from minors.

• Age verification is carried out at the time of registration.
• If we become aware of any data belonging to a minor, it will be deleted immediately.
• If parents have concerns support@pkoapp.netto get in touch.
• If data belonging to a minor is collected knowingly, the associated account will be closed immediately.

9Data retention period

PKO App does not retain any data beyond what is necessary. Retention periods by data type are listed below.

• Account information: For the duration of active account use and for up to 5 years after closure.
• Transaction Data: Generally up to 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Communication records: Support tickets and chat records for up to 3 years.
• Cookie Data: 3 months to 1 year, depending on cookie type.

Once the specified retention period has passed, data is securely deleted either automatically or manually.

10Policy changes

PKO App may update this Privacy Policy from time to time. We will notify you in the most appropriate way depending on the nature and significance of the changes.

• For minor changes, the date at the top of this page will be updated.
• For significant changes, a notification will be sent to your registered email address.
• Continuing to use PKO App after any changes have been made means you accept the updated policy.
• If you do not agree to the updated policy, you have the right to request that your account be closed.

11Contact

If you have any questions or complaints about the Privacy Policy, or wish to exercise your rights, please get in touch with us.

• Email: support@pkoapp.net
• Support Centre: Help Center Reach us via Live Chat on the page.
• Response Time: Typically within 3 to 5 business days.