Pko app Terms & Conditions — Read Before You Start

1General Terms

Pko app (referred to hereinafter as "we", "the Platform", or "pko app") is an online gaming and betting service provider. These Terms & Conditions constitute a legally binding agreement between pko app and all of its users.

By using PKO App's website, mobile app, or any related services, you agree to comply with all terms outlined below. If you do not agree with any of these terms, please refrain from using PKO App.

These terms apply together with PKO App's Privacy Policy and Responsible Gaming Policy. Reading all three documents will give you a complete picture of our services.

• Pko app operates under an international licensing authority.
• These terms are available in both Bengali and English; in the event of any conflict, the English version shall prevail.
• Pko app reserves the right to update or modify these Terms & Conditions at any time.

2Account Registration

To create an account on PKO App, you must provide accurate and complete information. Providing false details will result in account termination and any deposited funds may be forfeited.

Each individual may only register one account. Creating multiple accounts under the same person's name is strictly prohibited and will be treated as a violation of these terms.

• During registration, you must provide your correct name, date of birth, address, and contact details.
• Keeping your account password confidential is entirely your responsibility.
• Any unauthorized access to your account must be reported to our support team immediately.
• Transferring or selling your account to a third party is strictly prohibited.
• Submitting the required documents for identity verification (KYC) is mandatory.

3Age & Eligibility

PKO App is strictly for adults aged 18 and above. Minors are not permitted to use this platform, and any person who assists a minor in accessing it will be considered to have committed a punishable offence.

PKO App reserves the right to verify a user's age at registration or at any point thereafter. Accounts may be temporarily suspended until age verification is completed.

• Registrants must be 18 years of age or older.
• Accounts created using a false date of birth will be permanently closed.
• The account user and the account holder must be the same person.

4Deposits & Withdrawals

Specific rules apply to deposits and withdrawals on the pko app. Popular Bangladeshi payment methods are supported, including bKash, Nagad, and Rocket. The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳300.

Withdrawal requests are typically processed within 3 to 30 minutes. However, large withdrawals may be delayed if KYC verification has not been completed. pko app reserves the right to suspend any transaction if fraud is suspected.

• Deposits and withdrawals must be made using the same payment method (certain exceptions may apply).
• Full account verification must be completed before any withdrawal can be processed.
• PKO App reserves the right to investigate any suspicious transactions.
• We cooperate with relevant authorities to prevent money laundering.
• Transaction history is stored and accessible within your account.

5Bonuses & Promotions

Pko app offers a variety of bonuses and promotional offers. Each bonus has its own terms and wagering requirements, which should be read carefully before claiming.

The welcome bonus is available to new members once only. To withdraw bonus funds, specific wagering requirements must be met. Typically, the bonus amount must be wagered 20 to 30 times, though this may vary by offer.

• Misusing or fraudulently claiming bonuses will result in the cancellation of the bonus and any associated winnings.
• Any attempt to claim bonuses using multiple accounts will result in all associated accounts being closed.
• Bonuses are generally valid for 30 days; any unused bonus will be automatically cancelled once the period expires.
• Pko app reserves the right to modify or cancel any promotional offer at any time.

6Gaming Rules

PKO App offers a wide range of games including slots, Live Casino, and Sports Betting. Each game has its own rules, which should be reviewed before you start playing.

All games on the pko app use RNG (Random Number Generator) technology, which is regularly audited by independent third-party organizations to ensure results are completely random and fair. In the event of a technical error, the pko app reserves the right to void any affected bets.

• Each game has set minimum and maximum bet limits.
• If your internet connection drops, the outcome of any ongoing game will be saved on our servers.
• In the event of a technical error affecting game operations, PKO App's decision shall be final.
• Additional rules apply for live betting and in-play betting.

7Prohibited Activities

The following activities are strictly prohibited on PKO App to maintain a fair environment for all. Violations may result in account suspension and forfeiture of funds.

• Creating multiple accounts or using another person's account.
• Fraudulent use of the bonus system (Bonus Abuse).
• Use of any automated bots or software.
• Exploiting game vulnerabilities or bugs to gain an unfair advantage.
• Engaging in money laundering or any other illegal financial activity.
• Harassing or insulting other members.
• Attempting to gain unauthorized access to PKO App's systems.

8Account Closure & Suspension

Pko app reserves the right to suspend or close any account at any time, without prior notice, particularly in cases of Terms & Conditions violations. Upon account closure, any legitimate funds will be returned, while bonus funds will be forfeited.

Members may also close their account at any time. To request account closure, please contact our support team.

• Reactivating a closed account requires completing a specific verification process.
• Once a self-exclusion request is submitted, the account cannot be reactivated before the specified period ends.
• Data may be retained for legal purposes even after an account is closed.

9Responsible Gaming

Pko app takes Responsible Gaming very seriously. We want our members to play for entertainment — free from pressure or addiction. To support this, we provide a range of tools and features.

• Set daily, weekly, and monthly deposit limits at your convenience.
• Option to set session time limits.
• Option to take a temporary break (cooling-off period).
• Option for permanent self-exclusion.

If you notice signs of gaming addiction or need support, please reach out to our Responsible Gaming Visit the page or contact our support team.

10Privacy & Data

PKO App treats the security of your personal information as its top priority. How we collect, store, and use your data is detailed in our Privacy Policyis described in detail.

• Your data is never sold to third parties.
• Information may be shared with relevant authorities where required by law.
• You have the right to request access to, correction of, or deletion of your personal data.

11Dispute Resolution

If a dispute arises, please contact our support team first. Most issues are resolved within 24 to 72 hours. If you are not satisfied with the support team's decision, you have the option to escalate your case to a higher authority.

• Dispute claims must be submitted within 30 days of the incident.
• PKO App's decisions shall be considered final unless overruled by the relevant licensing authority.
• Contact us at: support@pkoapp.net

12Changes to Terms

Pko app reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes via email or platform notification. Continued use of pko app following any changes constitutes your acceptance of the updated terms.

We recommend checking this page regularly. The date of the latest update is displayed at the top of the page.